Terms of service

Last updated: September 27, 2026

OVERVIEW

Welcome to ORLUMIQ! The terms “we,” “us,” and “our” refer to ORLUMIQ.

ORLUMIQ operates this website and online store, including its content, products, features, and services (collectively, the “Services”). Our store is powered by Shopify.

These Terms of Service (“Terms”) explain your rights and responsibilities when accessing our website or purchasing products from ORLUMIQ.

By visiting our website, using our Services, or placing an order, you agree to these Terms and our Privacy Policy, available at:

https://shoporlumiq.com/policies/privacy-policy

If you do not agree to these Terms, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your state or jurisdiction of residence or that you are using our Services with the permission and supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Please contact us immediately if you believe your account has been accessed without authorization.

SECTION 2 – OUR PRODUCTS

ORLUMIQ offers pet care products designed to make everyday life more convenient for pet owners.

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, and pricing. However, product colors and appearance may vary slightly depending on your screen settings and lighting conditions.

Certain products may require a WiFi connection, a mobile application, or services provided by a third party. Please review the product description and any applicable third-party requirements before purchasing.

Product availability and specifications may change. We reserve the right to discontinue products or limit quantities when necessary.

Nothing in these Terms limits any consumer rights or product warranties that cannot legally be excluded.

SECTION 3 – ORDERS

When you place an order through our website, you are submitting an offer to purchase the selected products.

We may decline or cancel an order for legitimate reasons, including suspected fraud, unavailable inventory, payment problems, or material pricing errors.

If we cancel an order after payment has been collected, we will issue a refund for the cancelled items.

Please review your order carefully before submitting it. If you need to request a change or cancellation, contact us as soon as possible at support.orlumiq@gmail.com.

Once an order has been processed or shipped, we may be unable to make changes. Applicable return and refund rights will continue to apply.

Purchases are subject to our Refund Policy:

https://shoporlumiq.com/policies/refund-policy

SECTION 4 – PRICES AND BILLING

Product prices are displayed on our website and may change without notice.

The price charged will be the price shown at checkout when your order is placed, subject to correction of material errors and applicable law.

We offer free standard shipping on orders delivered within the United States.

Any applicable taxes or other charges will be displayed at checkout.

Promotional offers, discounts, and special pricing may be subject to additional conditions disclosed with the promotion.

You agree to provide accurate billing and payment information and confirm that you are authorized to use your selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

ORLUMIQ offers free standard shipping within the United States.

Orders are typically processed within 1–3 business days.

Estimated shipping time is 7–15 days after processing. Delivery times are estimates and may vary depending on your location, carrier operations, and circumstances outside our reasonable control.

Once your order ships, we will provide tracking information when available.

We make reasonable efforts to ship orders within the stated processing timeframe. If we cannot ship your order within the promised timeframe, we will notify you and provide the applicable options to accept a revised shipping date or cancel your order and receive a prompt refund, as required by law.

If your order arrives damaged, you receive an incorrect product, or your package does not arrive, please contact us at support.orlumiq@gmail.com so we can investigate and assist you.

For additional information, please review our Shipping Policy:

https://shoporlumiq.com/policies/shipping-policy

SECTION 6 – INTELLECTUAL PROPERTY

The ORLUMIQ name, logo, branding, website design, and original content are owned by ORLUMIQ or used with permission from their respective owners, as applicable.

Other product images, trademarks, names, and materials may belong to their respective owners and are used under applicable permissions or licenses.

You may access our website and its content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, sell, or commercially exploit protected website content without authorization from the relevant rights holder.

Nothing in these Terms transfers any intellectual property rights to you.

SECTION 7 – OPTIONAL TOOLS

Our website may offer access to tools, features, or services provided by third parties.

These services may be subject to their own terms, conditions, and privacy policies.

We do not control all aspects of third-party services and cannot guarantee their uninterrupted availability or functionality.

Your use of optional third-party tools is subject to applicable law and the terms provided by their respective operators.

SECTION 8 – THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, platforms, applications, or services.

Some products sold by ORLUMIQ may also work with applications or technology provided by third parties.

We are not responsible for the content, privacy practices, or independent operations of third-party websites or services.

Before using a third-party service, please review its applicable terms and privacy policy.

Nothing in this section limits our legal responsibilities as the seller of products purchased directly from ORLUMIQ.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

ORLUMIQ is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with ORLUMIQ.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ORLUMIQ, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ORLUMIQ.

SECTION 10 – PRIVACY POLICY

The collection, use, and disclosure of personal information through our website are described in our Privacy Policy:

https://shoporlumiq.com/policies/privacy-policy

Because our store is powered by Shopify, Shopify may also collect and process certain personal information to operate and improve its services.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy/app-users

For information about how ORLUMIQ handles your information and how to exercise applicable privacy rights, please consult our Privacy Policy or contact us at support.orlumiq@gmail.com.

SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit product reviews, photographs, comments, suggestions, or other content to ORLUMIQ, you confirm that you have the right to share that content.

You grant ORLUMIQ permission to display, reproduce, and use submitted content for the operation and promotion of our Services, subject to applicable law and any additional permissions obtained from you.

You must not submit false, misleading, unlawful, infringing, or otherwise inappropriate content.

Any material connection, incentive, or compensation associated with a review must be disclosed as required by applicable law.

We may moderate or remove content that violates these Terms or applicable law.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors or inaccuracies relating to product descriptions, prices, promotions, availability, or delivery estimates.

We reserve the right to correct these errors and update website information.

If an error materially affects an order that you have already placed, we will contact you and explain the available options, including cancellation and an appropriate refund where applicable.

SECTION 13 – PROHIBITED USES

You agree to use our Services only for lawful purposes.

You may not use our website to engage in fraudulent transactions, violate applicable laws, infringe intellectual property rights, harass others, distribute malicious software, collect personal information without authorization, or interfere with the security and operation of our Services.

You may not attempt to gain unauthorized access to accounts, systems, or restricted areas of our website.

We may restrict access to our Services when reasonably necessary to address misuse, fraud, or security threats.

SECTION 14 – AUTOMATED TOOLS AND AGENTS

Automated tools, bots, or software agents must not access or interact with our Services in ways that violate applicable law, compromise security, interfere with website operations, or circumvent access restrictions.

Where automated access is permitted, such tools must comply with applicable technical requirements and must not misrepresent their identity or purpose.

We may use reasonable technical measures to protect our website against unauthorized or harmful automated activity.

SECTION 15 – TERMINATION

We may suspend or terminate access to our Services when a user materially violates these Terms, engages in unlawful activity, or presents a legitimate security risk.

Termination does not affect rights or obligations that arose before termination, including payment obligations, applicable refund rights, and legal protections that survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain accurate website information and provide the Services reliably.

However, uninterrupted access to our website cannot be guaranteed, and temporary interruptions or technical problems may occur.

To the extent permitted by applicable law, our Services are provided on an “as available” basis.

Nothing in these Terms excludes, restricts, or modifies any warranties, guarantees, or consumer rights that cannot legally be excluded.

Any express product warranties or guarantees offered by ORLUMIQ will be described in the applicable product information or warranty documentation.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ORLUMIQ will not be liable for indirect, incidental, special, or consequential losses arising from use of our Services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protections.

Your statutory rights and any applicable remedies for defective products, failed delivery, or other legally protected claims remain unaffected.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify ORLUMIQ against third-party claims, losses, and reasonable expenses directly arising from your unlawful use of our Services or material breach of these Terms.

This obligation does not apply to losses caused by ORLUMIQ's own unlawful conduct or to the extent that such an obligation is prohibited by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with the policies expressly referenced in them and any applicable product-specific terms, form the agreement governing your use of our Services.

Nothing in these Terms excludes any rights that cannot legally be waived.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

ORLUMIQ may transfer its rights and obligations in connection with a legitimate business transfer or reorganization, subject to applicable law and the protection of your existing rights.

SECTION 22 – GOVERNING LAW

These Terms will be governed by the laws applicable in the jurisdiction where ORLUMIQ is legally established, except where mandatory consumer protection laws require otherwise.

Any disputes will be subject to the courts or dispute resolution procedures having jurisdiction under applicable law.

Nothing in these Terms removes any mandatory legal protections available to you in your place of residence.

SECTION 23 – HEADINGS

The headings used in these Terms are provided for convenience and do not alter the meaning of any provision.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms to reflect changes in our business, Services, legal requirements, or operating practices.

The updated Terms will be posted on our website with a revised “Last updated” date.

Where required by applicable law, we will provide additional notice of material changes.

Changes will not retroactively remove rights that have already arisen under existing orders or applicable law.

SECTION 25 – CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or our Services, please contact us.

ORLUMIQ

Website: https://shoporlumiq.com

Email: support.orlumiq@gmail.com