Refund policy
Damaged or Incorrect Orders Only
At ORLUMIQ, we carefully select our products and want every order to arrive in excellent condition.
We do not accept returns or issue refunds for changes of mind, personal preferences, or situations where a customer simply no longer wants or likes the product.
Eligible Returns
We accept return or refund requests in the following circumstances:
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The product arrives damaged or defective.
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The package arrives broken or visibly damaged.
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The customer receives an incorrect product.
How to Report an Issue
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, at:
Please include your order number, a brief description of the issue, and clear photographs of the product and packaging, if available.
We will review your request and explain the next steps. The suggested reporting period does not limit any rights you may have under applicable law.
Returns and Replacements
Depending on the circumstances, an eligible claim may be resolved through a replacement, return, or refund.
If a return is required, our support team will provide the appropriate instructions and explain the return shipping arrangements. Please do not send an item back before receiving instructions.
Refunds
Once your claim has been reviewed and a refund is approved, the refund will be issued to your original payment method, generally within 10 business days, or sooner where required by law.
Your bank or payment provider may require additional time to post the refund.
Non-Returnable Situations
We do not offer voluntary returns or refunds because a customer changes their mind, no longer needs the product, dislikes its appearance, or decides they would prefer a different product.
This restriction does not affect any rights you have under applicable law.
Undelivered Orders
If we are unable to ship your order within the promised timeframe, we will offer the cancellation and refund options required by applicable law.
If your order has shipped but has not arrived, please contact us so we can investigate with the carrier and determine the appropriate resolution.
Contact Us
For assistance with a damaged, defective, incorrect, or missing order, please contact:
ORLUMIQ